Montano

Legal

Privacy Policy

Last updated: January 2025

At Montano, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (montanonyc.com) or make a purchase from us.

1. Information We Collect

Information You Provide: When you place an order or create an account, we collect information you voluntarily provide, including:

  • Name and contact information (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely by Stripe)
  • Order history and preferences
  • Communications with our team

Automatically Collected Information: When you visit our website, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website or source

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Improve our website and product offerings
  • Send marketing communications (with your consent)
  • Prevent fraud and protect our business
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We work with trusted third-party services to operate our business, including:

  • Stripe for secure payment processing
  • Shipping carriers to deliver your orders
  • Email service providers for transactional emails
  • Analytics providers to improve our website

These providers have access only to the information necessary to perform their functions and are obligated to protect your information.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. Your payment card information is encrypted and transmitted directly to Stripe's secure servers. We do not store your complete credit card number on our servers. For more information about Stripe's security practices, please visit Stripe's Privacy Policy.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your shopping cart contents
  • Understand how you use our website
  • Personalize your experience

You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, including the shopping cart.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for a minimum of 7 years for tax and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate information
  • Deletion: Request that we delete your personal information
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA. To make a CCPA request, please contact us.

9. International Transfers

Montano is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website or making a purchase, you consent to the transfer of your information to the United States.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us. We take your privacy seriously and are happy to address any concerns.